Messaging Services

Cellfind Messaging SolutionsA complete range of high-volume, multichannel messaging solutions to enterprises and operators of all sizes. Our range of secure, reliable offerings enable you to interact with customers, employees and other people important to your business in a cost-efficient, secure and timely manner.

SMS Messaging

A simple text message remains one of the most efficient, effective and affordable ways to interact with your customers. It is reliable and immediate. It can be accessed on any cellphone and allows for two-way communication between your business and the customer. We enable you to make the most of this powerful marketing and messaging medium by offering the easiest-to-use, most reliable and cost-effective text messaging platforms in Africa.

As a registered WASP, Cellfind can provide you with 2-way SMS messaging services, including an optional five-digit short-code at standard or premium SMS rates up to R30 per incoming SMS. This offers a great method to advertise your services or products, or even run competitions. Premium rated short-codes generate revenues that are shared between Cellfind, and you as the host of the number.

We also offer dedicate long numbers, that offer a great opportunity for branding, thus ensuring long lasting customer relationships, and high conversion rates.

Features and benefits

  • Affordable setup and monthly fees
  • Full reporting
  • Choice of payment options: post-paid or prepaid
  • Easy-to-use messaging portal
  • Reliable delivery to all major networks
  • Send and receive customer messages
  • Standard, premium and reverse-billed short codes
  • Dedicated long numbers
  • API allows for simple integration into your existing systems

USSD

USSD or Unstructured Supplementary Service Data is a quick and cost-effective way to interact and transact with customers using any GSM handset. It’s simple to deploy and easy to use, offering a compelling alternative to .mobi sites or mobile apps for applications where you need to reach customers who don’t have smartphones.

This menu-driven communications protocol can be used to provide your customers with information services (weather forecasts and news), interactive services (surveys and competitions), and payment services (airtime top-ups, for example).

Features and benefits

  • Standard rate, premium and reversed bill options
  • API integration (HTTP/JSON, Webservices & SMPP)
  • Easy-to-use messaging portal
  • Can be used alongside SMS through the same interface
  • API allows for simple integration into your existing systems

Email

Our bulk email solution supports a wide range of marketing opportunities with newsletter and template creation, A/B testing, and list management. If you are using our platform notification and information messages, we can offer transactional email services.


live chatLiveChat

Cellfind LiveChat has been specifically designed to enhance the customers experience with the call centre agent. The system is built on a robust platform that assists with the integration of smartphones into existing call centre solutions.

In addition, an end to end environment may be deployed where no such deployments exist. Cloud technology reduces the footprint within the client’s premises, thus negating the need for an expensive infrastructure investment.

This delivers a quick roll out, shortening the time to market.

 


OBS

OBSOur Online Billing Service allows you to charge for mobile content so that you can monetise existing mobile offerings (ringtones, wallpapers, information etc.) or create new income streams. You can also use our platform to manage mobile subscriptions to your content and services. We can debit funds from your prepaid customers’ airtime or add your charge to contract subscribers’ bills.

Features and benefits

  • Rates from R1 all the way through to R50
  • Token or two-factor authentication, allowing for strong opt-in and opt-out management
  • Immediate and long-lasting impact on your customers
  • Revenue generation
  • API allows for simple integration into your existing systems
  • Works across all major mobile networks in South Africa

MMS

MMSWith MMS or Multimedia Messaging Service you can send end high-impact multimedia messages to subscribers. Include graphics, sound clips or video clips to your mobile communications to make them more engaging and impactful. MMS is also a good fit for companies that want to display complex documents such as invoices and statements in a visually appealing and easy-to-understand format.

Features and benefits

  • Immediate and long-lasting impact on the consumer
  • Visual branding
  • Higher return or acceptance rate, especially when used to deliver financial documentation
  • Standard rate, premium and reversed bill options
  • Full reporting
  • Choice of payment options: post-paid or prepaid
  • Reliable delivery to all major networks
  • API allows for simple integration into your existing systems

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