Value Added Services

We provide network operators, financial services groups, emergency response companies, and other enterprises with white-label mobile services that add value for their customers and generate new revenue streams. We also provide mobile workforce solutions to corporate South Africa.

Our location-based service (LBS) technology enables South Africa’s most popular emergency response and friend-and-family finder applications. We also develop a range of mobile gaming services as well as LBS-driven point-of-interest and mobile advertising platforms.

Mobile Panic Buttons

These solutions turn a subscriber’s cellphone into a mobile panic button. Once activated, the mobile panic button sends a distress SMS detailing the user’s location to 4 preset emergency contacts. That means a friend or family member can look for the user or call the emergency services to help.

The service includes two additional features

  • GuardMe: The user sets up an alert that triggers after a specified amount of minutes. If the alert is not deactivated, a distress SMS is sent to his or her emergency contacts:
  • Follow-On Tracking: If set up by the subscriber, this enables emergency contacts access to track him or her for a specified period of time.

Products

  • Vodacom look 4 me for Vodacom subscribers
  • MTN WhereRU for MTN subscribers

Benefits

  • A sense of security for you and your family
  • Protect your loved ones
  • Mobilise help quickly in emergencies

Emergency Response Services

IDme is a voice-free cell phone based panic button linked ot ER24’s Contact Centre and provides the assurance that reliable medical assistance is available at the touch of button.

Benefits

  • Connects you to fast medical help via your cell phone in the event of an emergency
  • Provides ER24 with vital information (e.g. allergies – details submitted upon registration) when you can’t
  • Create an additional revenue stream
  • Saves precious minutes by dispatching the closest and most appropriate emergency resource
  • Protects you from exposure to ambulance cost claims

Family Finder

Our technology powers South Africa’s most successful GSM-based friend-and-family finder services. These services allow people to track their consenting loved ones, giving them peace of mind when their children are out of sight or when a friend or family member goes on a long journey.

Benefits

  • Family Finder enables a subscriber to locate up to 10 people.
  • Know where your loved ones are at all times
  • Available 24 hours a day
  • Works on all cell phones
  • Easy to set up and use
  • Available to contract and prepaid customers

Customers

  • Vodacom look 4 me for Vodacom subscribers
  • MTN WhereRU for MTN subscribers

Mobile Statements

What does the product do?

Use our mobile statements solution to securely deliver statements, legal notices, policies, bills, payslips, and other confidential documents straight to your customers’ mobile phones. You can track whether each recipient received and read your message.

You can tailor your mobile statements to the needs of your business and optimise it for delivery to each customer’s mobile device. This solution is perfect for any company that needs to communicate at scale with its employees and customers.

Who would want to use it?

  • Financial services (statements, collection notices etc.)
  • Insurance (policies, renewal notices)
  • Medical (statements)
  • Retail (account and loyalty statements, promotions)
  • Government (utility bills)
  • Corporates (payslips)

What are the benefits for clients?

These solutions turn a subscriber’s cellphone into a mobile panic button. Once activated, the mobile panic button sends a distress SMS detailing the user’s location to 4 preset emergency contacts. That means a friend or family member can look for the user or call the emergency services to help.

  • Instant delivery
  • No additional software required
  • Track deliver and read receipts
  • Save money on printing and postage
  • Comply with SARS regulations and other legal requirements
  • Give customers easy access to historic statements
  • Paperless and hence kind to the environment
  • Reach customers who don’t have Internet access with electronic communications

Mobile Banking Solutions

What does the product do?

Our mobile banking solutions allow you to deliver secure banking and payment services to your customers using reliable USSD technology or mobile applications. Because we give you control over the complete transaction life-cycle, we enable you to deliver a smooth, safe, and high-quality customer experience.

Who would want to use it?

Large banks, payments companies, and microfinance institutions in South Africa and the rest of the continent use our mobile banking solutions to streamline their mobile banking channel, enhance relationships with customers, and extend their reach into the unbanked market. Our offering also makes it easy for banks to work with field agents and third-party distributors.

Our product makes it simple to deploy the following services to end-customers:

  • Mobile wallets
  • Balance enquiries
  • Money transfers
  • Beneficiary payments
  • Prepaid airtime and electricity purchases

Features & Benefits?

  • Creates a new channel that gives an institution the ability to cross-sell and up-sell products and services existing customers or to reach a new customer base.
  • Tight integration with the customer’s core banking system means there’s no need to run a second mobile system in parallel.
  • Simplicity reduces cost of implementation and speeds up time of deployment.
  • Rich management reporting, audit trails, and transactional reports.
  • Fully redundant platform.
  • Powerful fraud management and monitoring functionality including real-time SIM checking.
  • Support for multiple networks, multiple countries, and multiple languages.
  • Robust mobile wallet process, including KYC (Know Your Customer) compliant registration of accounts.
  • Enables full menu of self-service transactions, including wallet-to-wallet and wallet-to-bank account debits and credits.
  • Also enables agent-assisted transactions.