Live chat opens the door for instant communication between online customers and your team. Granting them easy access to your agents eliminates the need for lengthy email strings and interminable hold times when phoning for help.
FAST-TRACK CUSTOMER QUERIES
All customer service staff know that the longer it takes to resolve a query, the less forgiving the customer is – fast-tracking questions for speedy resolutions prevents unnecessary problems.
BENEFICIAL CONVERSATION RECORDS
Live chat comes with a built-in paper trail, recording all conversations for the benefit of both parties. It also offers clear and unambiguous communication as opposed to enduring a crackling phone line or a softly spoken customer.
Meet [Your Chatbot’s Name]
Chatbots can be automated to answer simple questions or to direct the user to the correct department. This speeds up the resolution process while freeing up customer service agents to manage their particular area.
Live Chat boosts your customer service experience
Our live chat systems:
- Can be integrated into existing CRM systems for continuity
- Improve the overall experience for customers, especially if they don’t enjoy calling directly
- Offer 24/7/365 interaction with online users in a convenient way
- Reduced the communication overhead for all parties
- Can be pre-programmed to respond to FAQs
- Offer quick and low-cost adoption for businesses