Short Codes

Short codes via SMS have emerged as a prolific customer engagement platform. For mass texting from business to customer, short codes are a fast and cost-effective option.

  • Businesses can automate time-sensitive bulk messages
  • Optimise campaigns with personalised messages and track these in real time
  • Send broadcast messages or critical alerts instantly with reliable delivery

Short codes are an incredibly versatile business tool to add to your arsenal.

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What are Short Codes?

Short codes are numbers, usually just five digits, used by businesses to communicate with customers via mobile. Because SMS and MMS have such a high open-rate, businesses using short codes benefit from enhanced customer engagement.

PROMOTIONAL MESSAGING
Users can opt-in to promotional messaging from businesses via short codes, creating a user-friendly and compliant communication platform.

TRANSACTIONAL MESSAGING
Transactional messages can be securely sent without an opt-in.

CUSTOMER CARE
Short codes open a simple two-way communication channel between business and consumer to nurture relationships, solve problems, and promote products. Integrate short codes to your CRM system to grow and retain your database of customers.

Text Messages vs. Emails

Stats show that 90% of text messages are opened and customers are eight times more likely to respond to native mobile messages than to emails.

Short codes can improve your customer engagement – a win for any business

Working with us offers a host of benefits:

  • Securely send password resets, OTPs, or use for two-factor authentication
  • Reliable delivery of order confirmations or tracking numbers
  • Short numbers are easy to remember and use
  • Engage your customers with instant responses to menu queries
  • Use short codes for marketing, tracking, promotions, surveys, and more
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