Cellfind - Omnichannel and Call Centers - A Perfect Match

Omnichannel and Call Centers – A Perfect Match

If you think of a call center, what is your initial reaction? Whether you have dealt with call centers in the past or have yet to experience one, the reactions all tend to be the same – why waste the time? Call centers have a notoriously bad rep when it comes to customer service, but …

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The Benefits of Using QR Codes for Business

The Benefits of Using QR Codes for Business

Did you know that the average person checks their mobile phone once every four minutes in America? Reaching your potential customers through their phones makes so much sense.  And using QR codes is an excellent way to get it right! QR stands for Quick Response. It’s like a barcode that you can scan with your …

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Reverse Billed Data FAQs Your Questions Answered

Reverse Billed Data FAQs: Your Questions Answered

There is no such thing as a free lunch; a saying that you will have heard many times over the years. And up until now, those few words have been very much a reality. But what if that has all changed? What if the businesses you support were able to support you back, with no …

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4 Creative Ways to Use WhatsApp Business for Marketing

4 Creative Ways to Use WhatsApp Business for Marketing

In the present conversational era, your business needs to be able to optimise engagement with your customers. It also needs to provide more convenience and accessibility for them to interact with you and your brand. WhatsApp Business opened up quite a few avenues for customer connection which has a more significant impact on customer satisfaction. …

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Keep Your Customers Engaged with Smart Holiday Marketing

Keep Your Customers Engaged with Smart Holiday Marketing

Leading up to the busiest and biggest shopping season of the year, we’ve noticed many consumers have been spending their hard-earned cash online. Whether to save time or due to the pandemic, this trend looks like it’s here to stay. Businesses that engage in smart holiday marketing and think creatively will be able to reap …

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How To Use Push Notification for Black Friday Campaigns

How To Use Push Notification for Black Friday Campaigns

Black Friday, which has in recent years picked up a serious amount of popularity in South Africa, is just around the corner.  If you haven’t already started pushing your Black Friday marketing campaign, time is fast running out. With push notifications becoming increasingly popular as a channel to engage with subscribers, they are an effective …

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The Benefits of WhatsApp Business API for eCommerce

The Benefits of WhatsApp Business API for eCommerce

WhatsApp is one of the fastest-growing communication platforms in the world. Those who use this form of communication are sending millions of messages daily. So, using the WhatsApp Business API for eCommerce should be something you are considering, especially for growing businesses. There are several ways of using the WhatsApp Business API that can benefit …

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Black Friday: Benefits for Your Business

With its origins in the USA, Black Friday is the name given to the first shopping day after Thanksgiving. Black Friday benefits many businesses and has become the most important retail business day. This is because many retailers can often make enough sales to put them in the black for the year and boost annual …

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What is the Difference between Multichannel and Omnichannel

What is the Difference between Multichannel and Omnichannel?

In a sentence, the difference between multichannel and omnichannel marketing lies in the way the various channels of marketing are calibrated. We’ll get you into the definitions under the appropriate headings below. However, at this point, all you need to understand is that they both reference effective inbound marketing tools in today’s digital landscape. If …

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