Cellfind - Smart Customer Retention Strategies

Smart Customer Retention Strategies Using USSD and Reverse Billing

What does your customer retention strategy look like for the next year? Do you have one? More focus than ever before is on customer experience. The statistics are irrefutable and point to the fact that your buyers have zero tolerance for inefficient methodologies, red tape, and convoluted systems. The race to the finish is no …

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Cellfind - Quick Wins - vSMSC for Finance and Banking

Quick Wins – vSMSC for Finance and Banking

You are signing up with a new bank. You are asked whether you want to receive your notifications, promotions, OTPs (or whatever else is on offer) via SMS or email. Wait, what? The first thing you think about is who still receives any information by SMS anymore? Isn’t email and WhatsApp the way everyone – …

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Cellind - How Can Reverse Billed Data Boost Your Business

Reverse Billed Data Benefits: Want to Boost Your Business?

If you’re wondering about reverse billed data benefits and if it’s worth considering for your business, you’re in the right place. With over 22 million smartphone users in South Africa, you can be sure that your team, your audience, or your customers are among these. And you want them to engage with your brand in …

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How International SMS Supports Economic Growth in Africa

How International SMS Supports Economic Growth in Africa

Short Message Services are ideal in situations where financial resources are low, where internet connections are limited, and where locations are remote. Thus, the emerging economies in Africa stand to benefit significantly from effectively leveraging the simple, yet profound tool that is international SMS. The fundamental benefits of an SMS come down to three things: …

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Cellfind - Omnichannel and Call Centers - A Perfect Match

Omnichannel and Call Centers – A Perfect Match

If you think of a call center, what is your initial reaction? Whether you have dealt with call centers in the past or have yet to experience one, the reactions all tend to be the same – why waste the time? Call centers have a notoriously bad rep when it comes to customer service, but …

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The Benefits of Using QR Codes for Business

The Benefits of Using QR Codes for Business

Did you know that the average person checks their mobile phone once every four minutes in America? Reaching your potential customers through their phones makes so much sense.  And using QR codes is an excellent way to get it right! QR stands for Quick Response. It’s like a barcode that you can scan with your …

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Reverse Billed Data FAQs Your Questions Answered

Reverse Billed Data FAQs: Your Questions Answered

There is no such thing as a free lunch; a saying that you will have heard many times over the years. And up until now, those few words have been very much a reality. But what if that has all changed? What if the businesses you support were able to support you back, with no …

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4 Creative Ways to Use WhatsApp Business for Marketing

4 Creative Ways to Use WhatsApp Business for Marketing

In the present conversational era, your business needs to be able to optimise engagement with your customers. It also needs to provide more convenience and accessibility for them to interact with you and your brand. WhatsApp Business opened up quite a few avenues for customer connection which has a more significant impact on customer satisfaction. …

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Keep Your Customers Engaged with Smart Holiday Marketing

Keep Your Customers Engaged with Smart Holiday Marketing

Leading up to the busiest and biggest shopping season of the year, we’ve noticed many consumers have been spending their hard-earned cash online. Whether to save time or due to the pandemic, this trend looks like it’s here to stay. Businesses that engage in smart holiday marketing and think creatively will be able to reap …

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