South Africans are zipping through the digital age, tethered to their gadgets with an insatiable need for connectivity. As a business, you’re faced with a population that requires constant access to prepaid mobile voice, data, and messaging services. With customers craving connection on-the-go, you might be feeling the weight of catering to this booming demand …
Ever googled a business and wished you could instantly chat with them? We’ve all been there, trying to find specific information or support. What if, instead of waiting on hold on a phone line or sending an email and waiting for a reply, you could directly chat with a business from your Google search results? …
According to the Radicati Group, over 128 billion business emails are sent and received every day! That’s right! In today’s buzzing, digital realm, staying connected is not a luxury; it’s an absolute necessity. And while emails remain prevalent, more immediate forms of communication, like business messaging solutions, are soaring in popularity. These clever tools are …
Remember when ‘online marketing’ felt like just a tiny dot in the vast galaxy of marketing methods? Well, things have shifted. A recent study highlighted that over 90% of businesses now consider online strategies as their primary marketing focus. Surprised? You shouldn’t be. As the marketing landscape changes, it’s essential to understand how principles have …
Isn’t it fascinating how a little game-play can infuse excitement into the most mundane tasks? This very concept underpins the concept of gamification, a revolutionary strategy that’s sweeping across numerous sectors. But its potential is perhaps most uncharted in the insurance domain. In this article, we’ll explore the untapped power of gamification for insurance, focusing …
Wake up, folks! It’s the era of the ‘always-on’ consumer. We’ve all been there, right? That frustrating moment when you need help with a product or service, but it’s 2 a.m. and there’s no one available to assist. Puts a dampener on your day, doesn’t it? But let’s flip the script. What if I told …
We live in a time where customers demand to be treated as individuals, or they walk away. Therefore, in this era of rapid digitalisation (and the prevalence of online shopping), businesses are constantly seeking innovative ways to connect with their customers and provide exceptional customer service. Well – smart businesses are! WhatsApp for Business has …
Calling all business owners and digital enthusiasts! Are you ready to master the art of online communication and take your customer conversations to new heights? In today’s digital age, effective online communication is the key to winning hearts, building loyalty, and skyrocketing your business success. So grab a cup of coffee, buckle up, and join …
Are you tired of losing potential sales due to abandoned shopping carts on your eCommerce site? Do you want to reach your customers quickly and efficiently with a personalised message? If so, then you should seriously consider using SMS campaigns to boost your conversions. Cellfind is here to provide you with a reliable and cost-effective …
Chatbots are a growing trend in the customer service industry as businesses seek to offer a more efficient and personalised customer experience. By implementing the magic of AI, chatbots can be trusted with dozens of interactions resulting in a top-quality consumer experience. As a result, they can play an important role in increasing customer satisfaction …
