Chatbots are a growing trend in the customer service industry as businesses seek to offer a more efficient and personalised customer experience. By implementing the magic of AI, chatbots can be trusted with dozens of interactions resulting in a top-quality consumer experience. As a result, they can play an important role in increasing customer satisfaction …
The world of e-commerce and customer experience (CX) is rapidly evolving, and one of the most exciting advancements is the emergence of conversational commerce. This new approach to customer interaction is revolutionising how customers interact with businesses and shop online. This article will explore how conversational commerce solves some of today’s CX and e-commerce challenges. …
It wasn’t terribly long ago that we waited until business hours to get in touch with a company to answer a query. With the arrival of instant messaging and chatbots, that seems so last century! Chatbots have been around for a while but with the increasing popularity of messaging apps, it’s only in recent years …
Are you aware of Cellfind’s LiveChat solution? Why did we go to the trouble of developing a LiveChat service, and does it offer any real benefits to businesses which interact online? We think so, and we’re very excited to tell you why. Cellfind LiveChat – What is it? Cellfind LiveChat is a cheap but highly …
Websites are great for finding out more information about a company’s products or services. We do, however, have tiny online attention spans, so if we can’t quickly find what we need, we definitely don’t have the time – or, to be honest, the inclination – to hunt through numerous web pages. As consumers, we’re inherently …
