Isn’t it fascinating how a little game-play can infuse excitement into the most mundane tasks? This very concept underpins the concept of gamification, a revolutionary strategy that’s sweeping across numerous …
Wake up, folks! It’s the era of the ‘always-on’ consumer. We’ve all been there, right? That frustrating moment when you need help with a product or service, but it’s 2 …
We live in a time where customers demand to be treated as individuals, or they walk away. Therefore, in this era of rapid digitalisation (and the prevalence of online shopping), …
Calling all business owners and digital enthusiasts! Are you ready to master the art of online communication and take your customer conversations to new heights? In today’s digital age, effective …
Are you tired of losing potential sales due to abandoned shopping carts on your eCommerce site? Do you want to reach your customers quickly and efficiently with a personalised message? …
Chatbots are a growing trend in the customer service industry as businesses seek to offer a more efficient and personalised customer experience. By implementing the magic of AI, chatbots can …
The world of e-commerce and customer experience (CX) is rapidly evolving, and one of the most exciting advancements is the emergence of conversational commerce. This new approach to customer interaction …
WhatsApp Business API is here, and it’s changing the way businesses communicate with their customers. It’s easy to use and easy to integrate into your existing system—all you need is …
Cybercrime is an increasingly serious threat to businesses. From ransomware attacks to hacking, it’s more important than ever for companies to take online security seriously. Did you know that South …
What does your customer retention strategy look like for the next year? Do you have one? More focus than ever before is on customer experience. The statistics are irrefutable and …
